FAQ

Dhaka73 FAQ — All Your Questions Answered in One Place

Whether it's accounts, payments, the app, security, or Sports Betting — find clear, straightforward answers to all your dhaka73 questions right here.

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Whether you've already joined dhaka73 or are thinking about it, having questions is completely normal. How your account works, how money moves in and out, how secure everything is — this page answers all of that directly. If you can't find the answer you're looking for, Help Center go ahead.

Account

No — not at all. Under dhaka73's policy, each person may only hold one account. If you attempt to create multiple accounts using the same NID, mobile number, or bank details:
  • Duplicate accounts are detected automatically.
  • Balances and bonuses across all accounts may be forfeited.
  • All accounts are permanently closed.
If you already have another account, close it first before opening a new one. For more details, Terms & Conditions View or Help Center Ask us.

There are two separate options — choose whichever applies to you: 1. Temporary Deactivation / Cooling-Off Period (1–30 days):
1
Log in → Account Settings → Responsible Gaming
2
Select "Cooling Off" and set the number of days. It takes effect immediately.
2. Permanent Account Closure:
1
Help Center Send a request via live chat or email.
2
Withdraw your remaining balance after completing KYC verification.
3
Your account will be permanently closed within 24–48 hours.
To learn more about responsible gaming tools, this page View.

Email & Address You can change it yourself: Log in → Profile Settings → Edit Info → Save. Name or Mobile Number Change A bit more verification is required because this information is linked to your KYC:
  • Help Center Submit the request and provide a reason for the change.
  • You may need to verify via OTP on both your old and new number.
  • For name changes, a photocopy of your NID may be required.
  • The process is typically completed within 1–2 business days.
Please note — withdrawals may be temporarily on hold while verification is in progress.
Security

Enabling two-factor authentication (2FA) keeps your account secure even if your password is compromised. Steps to enable it:
1
Log in → Profile icon at the top right → Security Settings
2
under the "Two-Step Verification" section Enable click the button.
3
Choose whichever you prefer — SMS OTP or an Authenticator app.
4
Confirm with the first verification code — 2FA will be activated.
From then on, every login from a new device will require an OTP in addition to your password. To keep this enabled, Strongly recommended.
Payments & Transactions

dhaka73 supports the most popular payment methods in Bangladesh:
  • bKash: Available for both deposits and withdrawals. Minimum deposit is 200 BDT. Withdrawals typically process in 10–30 minutes.
  • Nagad: Just as convenient as bKash — often with faster processing.
  • Rocket (Dutch-Bangla): Deposits are supported; withdrawals may be delayed in some cases.
  • Bank Transfer: Best for larger amounts. Takes 1–2 business days.
Important: Withdrawals should be made using the same method used for your deposit. KYC verification is required for your first withdrawal — so make sure your profile is verified in advance. To see currently active payment options, log in to your account and go to the Deposit/Withdrawal menu.
Mobile App

Yes, the dhaka73 app is available on both Android and iOS. How to install on Android:
1
Open dhaka73.bet in your mobile browser.
2
Tap the "Download App" button. The APK file will begin downloading.
3
Go to Settings → Security → enable "Install from Unknown Sources".
4
Open the APK file from your Downloads folder and install it.
On iOS (iPhone/iPad):
1
Open dhaka73.bet in Safari.
2
Tap the Share icon at the bottom → select "Add to Home Screen".
3
An app-like icon will be added to your home screen — just tap it to launch.
The app supports push notifications, loads faster than a browser, and uses less battery.
Betting & Odds

Odds represent the probability of an event occurring and how much you stand to win. At dhaka73, the primary format is Decimal Format Used by default — the simplest option. Example of how Decimal Odds work:
  • Say the odds on Bangladesh cricket winning are 2.50
  • You placed a bet of BDT 100.
  • Potential win: 100 × 2.50 = ৳250 (including the original 100).
  • Net Profit = 250 – 100 = BDT 150.
The higher the odds, — the lower the chance of winning, but the higher the payout if you do.
The lower the odds, (e.g. 1.20) — this side is the favorite, but the return is lower. The format can be changed from Settings: Account Settings → Display → Odds format. You can also view odds in Fractional or American format. Odds change quickly in live betting — always check the latest odds before placing a bet.

If you can't find your answer here, dhaka73's Bangla-speaking support team is always ready to help. Help Center Reach us via live chat or email — we typically respond within 3 minutes.

Need more help? See here

Help Center
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